Shipping Policy
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost (USD) |
|---|---|---|
| Standard International | 10–15 Business Days | FREE |
| Express Shipping | 7–10 Business Days | $30 |
| DHL Premium (Fastest) | 5–7 Business Days* | $60 |
*DHL Premium includes priority order processing for the fastest dispatch.
Free Worldwide Shipping
We offer free worldwide shipping on all orders over $500 USD.
Processing Time
We process and dispatch all orders within 1–3 business days (Monday–Friday) after payment confirmation.
Tracking Information
Once we ship your order, we will send a confirmation email with a tracking number so you can track your package in real time.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees based on your country’s regulations. Customers are responsible for these charges.
Seasonal Delays
Shipping times may be longer during holidays, product launches, or peak shopping periods.
Our Delivery Commitments
- No minimum order requirement
- Worldwide shipping available
- Multiple fulfillment hubs to improve delivery speed
- Signature confirmation for high-value orders
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the issue
- Photos of the original packaging
Size exchanges are subject to product availability.
Contact Us
For any shipping-related questions, please contact us at:
Email: support@projectcaprii.org.
Phone: +1 (213) 575-3811
Address: 294 Bay Meadows Ave. Bay Shore, NY 11706 USA
Monday – Friday, 09:00 AM – 6:00 PM